Garage Fault Intake Pack – Reception & Diagnostic Booking Forms

Stop sending technicians job cards that simply say “noise from front”, “loses power” or “warning light on”.

The Motor Toolkit Garage Fault Intake Pack is a complete printable fault-booking system designed to help garage receptionists and service advisors collect the information technicians actually need before a vehicle reaches the workshop.

It is specifically designed for reception staff who may have little or no mechanical knowledge.

Instead of trying to diagnose the vehicle, staff simply follow structured questions based on what the customer is experiencing.

This creates a much clearer handover to the technician, helps faults get reproduced more easily and reduces time wasted chasing missing information.

WHAT’S INCLUDED

✓ Complete 17-page Garage Fault Intake Pack

✓ 2-page Master Vehicle Fault Intake Form

✓ Fault Type Selector

✓ Noise / Suspension / Knocking Fault Sheet

✓ Overheating / Cooling System Fault Sheet

✓ Loss of Power / Limp Mode Fault Sheet

✓ Engine Running Badly / Misfire Fault Sheet

✓ Starting / Non-Start Fault Sheet

✓ Brakes / Steering Fault Sheet

✓ Clutch / Gearbox Fault Sheet

✓ Vibration / Driveline Fault Sheet

✓ Warning Light / Electrical Fault Sheet

✓ Leak / Fluid Loss Fault Sheet

✓ Technician Handover & Diagnostic Authorisation Sheet

✓ Receptionist Quick Reference Guide

✓ Individual PDFs for easy printing

✓ Complete combined PDF

✓ Printing instructions

✓ Single-business licence

DESIGNED FOR

• Independent garages
• MOT centres
• Vehicle repair workshops
• Garage receptionists
• Service advisors
• Workshop managers
• Garage owners

HOW IT WORKS

1. Reception completes the Master Vehicle Fault Intake Form.

2. Select the closest fault category.

3. Complete the relevant one-page specialist fault sheet.

4. Record exactly what the customer is experiencing — without trying to diagnose the vehicle.

5. Pass the completed information to the technician.

WHY USE IT?

BETTER INFORMATION

Give your technicians more than “car making a noise”.

SAVE DIAGNOSTIC TIME

Help technicians understand when, where and how the fault occurs before they begin.

MORE CONSISTENT BOOKINGS

Give every receptionist the same structured process to follow.

DESIGNED FOR NON-TECHNICAL STAFF

No mechanical knowledge is required. Simply follow the questions.

CUSTOMER AUTHORISATION

Includes a technician handover and diagnostic authorisation section to help record agreed diagnostic limits.

PRINT AS OFTEN AS YOU NEED

Buy once and print copies for use within your own business whenever required.

DIGITAL PRODUCT

This is a digital download.

No physical product will be posted.

Files are supplied in PDF format and are designed for A4 printing.

PRINTING

Print at 100% / Actual Size.

Individual fault sheets can be printed separately as required.

The Receptionist Quick Guide is ideal for laminating and keeping beside your reception computer or telephone.

LICENCE

Purchase provides a licence for internal use within one business location.

You may print as many copies as required for use within that business.

Files must not be resold, redistributed, uploaded elsewhere or shared with other businesses.